Responsible Gambling at SpinStar Casino

At SpinStar we take responsible gambling seriously. We want players to enjoy gaming in a safe, controlled way, so we provide clear tools and guidance to help you manage your play. If you ever feel your gambling is becoming a problem, we encourage you to use the available controls and contact our support team for help.

Player protection principles

We believe in prevention, transparency and fast support. Our aim is to give you straightforward options to limit time and spending, plus easy access to assistance when needed. We do not tolerate underage play and require all accounts to follow our verification and age checks.

Activity-control tools

Tools are available to help you control how you play. These include deposit limits, time-outs, session reminders and temporary or permanent self-exclusion. You can apply or change most settings in your account profile, or ask our support team via live chat to assist with setup.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits take effect quickly and are applied to all payment methods. If you need help choosing a limit level, contact support and we will assist without judgement.

Loss limits

Loss limits let you cap the amount you can lose over a set period. These limits are useful for keeping play within an affordable range. If loss-limit options are not visible in your account, our support team can explain available alternatives and help you apply comparable controls.

Time limits and session controls

Set session reminders or impose play-time limits to avoid extended sessions. You can also use short cool-offs - temporary breaks from your account - to step away for a set period. These measures are reversible after the chosen break, except for self-exclusion which is longer term.

Self-exclusion

If you need to stop playing for a longer period, self-exclusion is available. Self-exclusion blocks access to your account and can be requested for a range of durations. To initiate self-exclusion, use the responsible-gambling section in your account or contact support for guidance.

Signs of problematic behaviour

Watch for signs such as chasing losses, borrowing money to play, neglecting work or family, lying about play, or hiding activity. If you recognise these signs in yourself or someone close to you, consider using limits, a time-out or self-exclusion and seek additional support.

Tips for maintaining control

Set realistic deposit and loss limits, stick to a budget, take regular breaks, avoid gambling when stressed or intoxicated, and treat gambling as entertainment rather than income. Review your account history regularly to stay aware of your activity.

Professional help and support

If you need extra help, speak with a health professional or local support services that specialise in gambling-related issues. You can also contact our support team via live chat for confidential assistance and guidance on available tools. At Spin Star we are committed to helping you stay in control.